Terms & Conditions

General

The properties featured are offered for self-catering holidays on a weekly or daily basis. Weekly bookings usually run Saturday to Saturday (4 pm on the date of arrival to 10 am on the date of departure) unless otherwise stated, subject to the Hiring Conditions Below. 

Booking your Holiday

To book a property, once you have decided on a property which is available, you can use the online secure booking facility. You can choose to pay online with credit or debit card, or alternatively you can opt to pay by bank transfer or telephone us with credit or debit card details. Providing arrival dates are at least 7 days ahead of your booking date, we will hold your provisional reservation for up to 48 hours pending receipt of your payment, after which we will cancel the reservation.

However, you will still be liable for this payment unless you inform us by email that the booking is cancelled.

The deposit is non-refundable unless the booking is cancelled within 24 hours. If you prefer Telephone booking please contact us on +44 (0)1320 366763. We will be happy to help you with any questions that you might have.

All online transactions are reservations and subject to confirmation by Highland Club Scotland. In the event that a property is not deemed suitable by Highland Club Scotland for the party or, due to circumstances beyond our control, a property becomes unavailable, Highland Club Scotland reserves the right to cancel a booking and will refund any credit card or other payment (including any handling charges) where appropriate.

Cancellation Protection

We strongly recommend that you use holiday cancellation insurance to cover the cost of your holiday. This will provide you with peace of mind if an unforeseen event forces you to cancel your holiday. If you have difficulty sourcing insurance Highland Club Scotland can provide you with a suitable insurance company

Payment for your Holiday

To book a property, once you have decided on a property which is available, you can use the online secure booking facility. You can choose to pay online with credit or debit card, or alternatively you can opt to pay by bank transfer or telephone us with credit or debit card details. Providing arrival dates are at least 7 days ahead of your booking date, we will hold your provisional reservation for up to 48 hours pending receipt of your payment, after which we will cancel the reservation.

However, you will still be liable for this payment unless you inform us by email that the booking is cancelled.

The deposit is non-refundable unless the booking is cancelled within 24 hours. If you prefer Telephone booking please contact us on +44 (0)1320 366763. We will be happy to help you with any questions that you might have.

All online transactions are reservations and subject to confirmation by Highland Club Scotland. In the event that a property is not deemed suitable by Highland Club Scotland for the party or, due to circumstances beyond our control, a property becomes unavailable, Highland Club Scotland reserves the right to cancel a booking and will refund any credit card or other payment (including any handling charges) where appropriate.

Security

For your security and peace of mind this web site uses a secure server to collect credit card information. We use Sage Pay as our payment gateway provider to ensure that your details stay safe and secure. At no time are credit card details transmitted over a non-secure connection. Online transactions are processed via our secure virtual terminal. Telephone transactions are processed by hand using the “Customer Not Present” method. If you require a receipt of your credit card transaction please email us with your request.

Booking from Overseas

We recommend credit card payments for overseas bookings as we do not charge credit card fees. Bank transfer payments are also welcome, however, payments must be in UK pound sterling and you will be liable for all bank charges.

Cancellations

25% deposit of the total rental cost is payable upon booking and is non-refundable, unless cancellation is made within 24 hours of booking.

The balance is payable 6 weeks before the due arrival date and is non-refundable. In these cases we will try to re-let the property for the same dates and make a part refund after deduction of all re-booking costs and a cancellation fee. This will usually but not necessarilty be covered by the 25% deposit.

Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation.

Equipment

Each property is furnished and equipped to cater for the stated permitted occupancy and includes pots and pans, crockery, cutlery, iron and ironing board. Major items of domestic equipment are listed in individual property details.

Some properties have baths only. If no shower is mentioned it means there is no shower at the property, not even over the bath.

Pets

Pets are not allowed in the Highland Club apartments or any of the main buildings within the Abbey but may be allowed in some Courtyard Cottages at owners discretion.

Pets are permitted within the grounds of the Abbey but must be kept on a lead at all times and pet owners must clear any dog litter immediately.

Linen

Highland Club Scotland provide all bed linen and towels and these are changed weekly and after each stay. Complimentary supplies of toilet roll, kitchen rolls, bin liners, dish sponge, cloth, washing machine liquid and dishwasher tablets are provided but these are not exhaustive and can be obtained from the local shop. Hand soap is also provided but other than this please bring your own toiletries.

Cleaning

All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property and its contents as you find it. This includes the removal of any waste to the waste disposal area. Failure to do so may result in a charge of £25.

Dishes, pots, pans, utensils etc should be washed and put away, although it is acceptable to have them in the dishwasher with the dishwasher running.

Damages

Damages should be reported to the property manager immediately and you are liable for the cost of replacement.
Unreported damages may result in a charge to your credit card if we are unable to contact you.

Your holiday entitles you to enjoy the facilities of the Highland Club which include the Club Lounge and sports grounds and equipment. Damages to these must be reported and you may be held liable should negligent or careless behaviour prove to be the cause.

Short Breaks

Short break holidays may be available in any of the properties. You will know this by using the availability calendars.

Complaints

It is important to the property owner and to Highland Club Scotland that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, the holidaymaker should immediately contact us, the owner or caretaker/key-holder so that the opportunity to rectify the problem while they are still in the premises, is given.

TERMS & CONDITIONS OF HIRE

  1. The hirer shall ensure that the standard of cleanliness of the premises is as high on their departure as on their arrival. A surcharge of £25 may be levied if this condition is not observed.
  2. The Hirer shall not sub-let the premises or any part thereof.
  3. The number of people occupying the premises shall not exceed the number stated for the premises.
  4. The Hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire.
  5. The Hirer binds and obliges himself to pay the lessor in respect of any loss or damage beyond fair wear and tear. This also applies to common facilities within the Highland Club.
  6. Your initial payment comprises a non-refundable deposit of 25% of the total hire charge, plus supplementary charges. The balance of the hire charge must be paid at least 6 weeks prior to the commencement of the holiday. The Lessor may treat the booking as cancelled if the balance of the hire charge is not sent by this date and the deposit will be forfeited.
  7. If the booking is made within 6 weeks of the start of the holiday, payment in full at the time of booking is required.
  8. The Hirer agrees that, in the event of cancellation, while all reasonable efforts will be made by the lessor to re-let, the Hirer will be responsible for paying for the period of tenancy booked if a substitute cannot be found.
  9. The Lessor, his agents or employees, accept no responsibility for loss, injury or damage to any member of the Hirer’s party, or their property, arising from the let of the property however caused.
  10. The Hirer shall undertake to prevent any member of his party from causing a nuisance or disturbance to neighbouring residents or occupiers.
  11. The Hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.
  12. The Hirer undertakes to relieve the Lessor from any liability for damage or injury by any member of his party, however caused.
  13. The Hirer warrants that the subjects let are to be used for the purposes of a Holiday. Accordingly, the relevant section of the Scotland Housing Act 2006 applies.
  14. Your contract of hire is with the property owner, not Highland Club Scotland.
  15. We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.